TECHNICAL SUMMARY:
Operation
Software - Windows MS Project, AS400, UNIX, Wintel, SQL, Nexus, Maximo,
PPRT, IVR, CTI, ACD, Geo Tel, Aspect , Office Suite MS Exchange, Outlook, Notes
Lotus Notes ~ for Windows, SQL, CICS, Viper, ECMS, C++, Clarity, Service
Center, CA7, TSO, PCM, Nexus, Websphere, Tomcat, JBoss, .Net, OSI, ,Net,
CARS, JCaps, Database Hosting
TESTING TOOLS: Mercury Interactive -Win-Runner, Test
Director, Rational Team Test, Quality Center, SQL
MANAGEMENT TOOLS:
Incremental SDLC, Six Sigma Lean BPO
–analysis, HLD, LLD, Specs, Caliber, ITIL, Sizing Tool, Testing, Visio,
Fishbone, SOX 302, 404, COSO, Cobit, SEI-Capability Maturity Model (up
to level 3)., Kaizen, DMAIC, Rational Unified Process (RUP), (ISO)
International Standards, ABS Benchmark WBS
PROFESSIONAL EXPERIENCE:
Present
·
I have been a
care giver for terminally ill parent recently deceased
· Volunteered with homeless and North Texas Food Bank
June 2012 to Dec 2013 BANK OF
AMERICA HOME LOAN/SERVICING Service Delivery Manager (contractor)
·
Moved Line of Business Managed
projects into secure data centers to mitigate risk findings.
·
Developed risk mitigation plans to
automate process and systems integrations
for new technology.
· Provided leadership and initiated strategic/tactical
direction and planning of client/business process improvement in the
development of IT environments.
· Communicated with key stakeholders and worked with
distributed teams at all level to provide executive status, dashboards and
track projects for a timely project delivery.
· Successfully drove complex projects end to end including
the direction of the team, management of personnel and development of the
strategy to deliver technology to the business owners.
· Followed ITIL processes to support business process manage
risk and enable change for the customers
·
Responsible for decisions and
directing the team impacting the outcome of the project
· Worked with internal technology groups i.e. CIS, I Series,
CIAS, ODS, Architecture, QA, Stability testing, Performance testing, billing
external vendors i.e. Equator, Cognos, PEGA for successful delivery of IT
initiatives
· Delivered project estimates for governance review to
determine project viability and funding.
· Developed strategies to turn business process into IT
applications for Fannie Mae, Freddie Mac, Conventional, Home Savers, HELOC.
REO, SS/DIL, FHA, VA, HAMP, Non HAMP foreclosures loans.
· Single point of contact and the escalation point between
the client/business area and internal IT management for the resolution of
problems, complaints and complex service requests.
October 2011 to April 2012 Ally Bank GMAC
Finance Sr. Project Manager (contractor)
· Senior Project Manager $40 million data center
optimization (migration) project. Leading application, middleware,
database, and hosting teams to move third party vendor servers and
applications into on site data centers.
· Used project management tools i.e. sizing tool (determines
project risk, size, types of resource allocation etc., Caliber tool to
develop project documents i.e. BRD and technical documents.
· Facilitated decommissioning of old infrastructure, new
systems Integration and cloud storage.
· Worked closely with Program Manager to ensure that all
project managers were in step with multiple simultaneous projects and ensure
proper resource, hardware allocation while closely following the overall
project plan.
November 2010 to August 2011BAC Card
Technology Strategies Service Delivery Manager (contactor)
· Service Delivery and Change Manger for Customer facing e
commerce technology projects i.e. Rewards Expirations, Virtual Wallet and IDM
statements project; projects utilized systems including the BACARDI, The W
and AT&T cloud based file transfers.
· Used Six Sigma end to end Project Management using Bank of
America Systems and tools i.e. Changescape, Discovery, PCM, Clarity, Nexus,
Quality Center, Maximo etc. Used the standard Bank of America reports
i.e. consolidate report, Adherence Report, Burn Rate, Placement, Four
Blocker, Red/Yellow report, On Time Report, Four blocker, Express Project
Document, Placement, etc. Performed Monthly Forecast according to
the Clarity month.
·
Project documentation:
Project Charter, New Project Request, Complexity Index, BRD, LLD/HLD,
VOC/VOA, Communications Plan, RACI,FMEA, Configuration Plan, Implementation
Plan, deployment plan, contingency plan change request, control plans, go to
green plan, tollgates, baselines, Change request etc.
May 2010 – November
2010
Capital One Mortgage Services Senior Project Manager (contractor)
· Managed Infrastructure projects using Agile methodology.
· Delivered internal customer facing e commerce
infrastructure upgrade projects.
· Led team to upgrade the Capital One Mortgage
infrastructure, communicated with business project sponsors, technical and
PMO project teams.
· Utilized agile methodology for project documentation and
project delivery.
· Facilitated team meetings, reported status and met with
project stakeholders and executive management.
· Developed project plans, allocated project resources (using
a work breakdown structure that categorizes tasks appropriately for use in
capitalization), tracked project progress, and communicated project status,
risks and issues
· Delivered project at 1/3 of budget with on time delivery.
June 2008 –
February 2010 BANK OF AMERICA HOME LOANS DIVISION Senior Project
Manager (contractor)
· Managed project scope, objectives, deliverables and
accountable for functional and technical documents and agreement/sign off
between business and technology groups Develop detailed project plans,
establishes milestones, and defines resource requirements
· Delivered projects implementing Data Center Infrastructure
Mortgage systems, Enterprise Servers (UNIX, Wintel, Linux)
· Provided IT operations for Release Management, Change
Management, Configuration Management and Problem Management for BOA
infrastructure projects
· Led status meetings, identifies project risk and
mitigation strategies, and communicates status and risk issues to
stakeholders
· Deliver Development, Load Test, Quality Assurance,
UAT, Sandbox, Training, Staging, Integration, Production, Disaster
Recovery environments for Documentum and Captiva
software
· Performed project assessment, critical path, dependencies
and impact analysis and presents escalated issues and recommendations to
executive management
August 2006 - May 2008TXU
Enterprise Project Manager (contractor)
· Led Enterprise wide team from multiple Lines of Business
though ROM, Analysis, Specs, LLD, SOW testing, Implementation and Warranty
for successful on time on budget project completion
· Led collaboration of IT functional and business executives
and managers to gain and provide project status, kept the project
stakeholders apprised of all project issues and risk and the mitigations of
the solution
· Facilitated definition and conflict resolution to lead
cross functional team solutions taking into consideration each LOB’s concerns
(LOB – lines of business i.e. consumer, small business, large business
(corporations)
· Reported status at companywide executive team
meetings i.e. actual cost, earned value and estimate at completion
· Identified and managed risk by assessing, and developing
mitigation plans for events that could impact the success of the project
which resulted in customer savings of 1.5 million annual
March 2006 - August 2006MBNA/Bank of America Technical Project
Manager (contractor)
· Managed projects and resources i.e. development and
implementation teams at all levels for CARA (Customer Account Relations
Activities) group. Project Manager in process driven highly structured
financial environment
· Resource manager for development team leading project
budget forecasting, resource allocation, time tracking
· Implementation Manager developed for the execution of CARA
group events in companywide implementation
· Led development participation in Mock (stress testing)
SOE, FSTRUC, all testing stages dress rehearsal
· Managed development defect team utilizing Quality Center
and production incidents
· Led and motivate team members to develop strong working
team advised in career development
September 2003 – August 2005 VERizon Program Manager IT Program
Manager (contractor)
·
Led development for a team of 50+
members to build FTTP ordering resolved business problems and conflict with
multi ethnic teams across the enterprise teams i.e. COFFEE, VOL etc.
Collaborated with other manager from six Business Units to assist in
determining technical specifications
·
Ensured high quality and cost
effective project management, to project teams and provided analytic support
services and technical expertise for FTTP team.
·
Managed Ordering Services process
end to end software development and the completion of all related system
development for customizations and enhancements as specified in BRD and
design documentation i.e. video, features enhancements and backend customer
data updates. Managed team member to ensured project milestones
were met for both Business and Data Services. Facilitated design,
development and implementation of software functionality
·
Led the timely completion of
project milestones with daily status to track progress from Business Services
and Data Services to Verizon executives using Waterfall and Agile project
methodologies
·
Directed the coordination of
monthly releases of new Ordering System Software. Conducted and
interpret quantitative and qualitative analyses of complex and diverse scope
and cost
December 2001 –
August 2003 Verizon Technical
Manager – Business Program Manager (contractor)
·
Accountable for meeting committed
project goals, revenue, ensured compliance of FCC rules regulatory requirements
to avoid fines, business objectives and deadlines
· Led on shore and off shore international teams to develop
functional and technical applications requirements for the development of the
automation of the CA Lifeline project. Reduced implementation timeline
of over 700,000 users from 9 months to 6-months.
· Responsible for the daily project activities and process
i.e. developing project plan, action items log and developing project
strategies to follow critical path. Ensured project alignment with business
unit objectives and customer needs.
· Direct project manager for central office personnel to
ensure a timely facilitates build of over 40 central offices in VA, PA and
NY
· Proactively created & maintained relationships and
resolved conflict with key stakeholders including executives and project team
member at all levels in the organization across multiple business units
· Led the marketing team in the MCI competitive response to
stop loss and increased revenue by >2 million. Project was nominated for
the Verizon Excellence award